Banking | Online Banking | Security

Q Are Fidelity State Bank deposit accounts FDIC insured?
A Yes, Fidelity State Bank & Trust Co. is participating in the FDIC's Transaction Account Guarantee Program. Under that program, through June 30, 2010, all noninterest-bearing transaction accounts are fully guaranteed by the FDIC for the entire amount in the account. Coverage under the Transaction Account Guarantee Program is in addition to and separate from the coverage available under the FDIC's general deposit insurance rules.

Q How do I set up Direct Deposit of my payroll check?
A After your Fidelity State Bank checking application has been approved, you will receive Fidelity State Bank's routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.

Q How do I set up Direct Deposit of my Social Security check?
A After your Fidelity State Bank checking application has been approved, you will receive Fidelity State Bank's routing and transit number and your account number. Simply contact us, and have your Social Security Number and account information available to set up your direct deposit right over the phone.

Q Can I get information about my account by phone?
A Yes! Account information is available with our Customer Service Representatives during business hours at any of our offices or ask about our Voice Response System for automated account information 24 hours a day.

Q What products can I apply for online?
A Check out Fidelity State Bank's Products & Services page to see which accounts you can apply for online.

Q Can businesses have accounts at Fidelity State Bank?
A At this time, Fidelity State Bank does not offer online accounts for businesses. We update our Products and Services section as new accounts are offered so check back with us. If we don't have exactly what you're looking for now, we may add it very soon! To see what we currently offer, check out our Products & Services page.

Q Does Fidelity State Bank offer IRAs online?
A Currently, Fidelity State Bank does not offer IRAs online; however, we continually update our Products and Services section so check back with us soon! To see what we currently offer, visit our Products & Services page.

Q Is interest paid on Fidelity State Bank checking accounts?
A Yes! If you want a checking account that pays a market rate of interest, check out our Investment Checking.

Q Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A As stated on our application, at this time, we only accept applications from persons residing within the United States with valid U.S. tax identification numbers (Social Security Numbers). If you have questions, contact us. We'd like to hear from you.

Q Can I do all of my banking with Fidelity State Bank?
A Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed from the comfort of home. contact us with questions about your banking needs.

Q Can I look at all of my transactions at any time?
A Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q How frequently is my Fidelity State Bank information updated?
A Fidelity State Bank updates all customer information nightly. Whether you access our Online Banking site or visit our customer service department, your account information is updated every day to reflect all account activity.

Q Are wire transfers possible to and from my Fidelity State Bank checking account?
A Yes! Funds can be transferred to and from Fidelity State Bank accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Call our customer service department at 620-227-8586 for details.

Q How do I make a deposit to my account from a remote location?
A You can do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. Fidelity State Bank also offers a bank-by-mail service which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.